Refund policy

We follow a return policy in line with current regulations.

General timeframe:

You have 14 days from the date you receive your order to notify us of your wish to return an item. To be eligible, the item must be in its original condition and accompanied by the invoice or delivery slip.

Return fees:

Return shipping costs are the responsibility of the customer.

Return address:
Returns should be sent to the following address:
85 rue de Mare d’Ovillers, 60730 Novillers, France.
Please contact us beforehand by email at maisondesbraves@gmail.com, including the Colissimo tracking number (13 digits).
Any return made without prior agreement will not be accepted.

Exceptions and Non-Returnable Items

The following items cannot be returned:

Weapons and items classified in category D (bayonets, swords, knives, etc.).
Customized or made-to-order items.
Promotions and gift cards.
Right of Withdrawal by Geographic Area

European Union:

In accordance with European regulations, you have a 14-day right of withdrawal from the date of receipt of the product, without having to justify your decision.
The item must be returned in its original condition.
Return costs are your responsibility.

Japan:

You have a 7-day period from receipt to notify a return.
Only items that do not match the description or have a hidden defect will be accepted.
Return costs are the responsibility of the customer.

United States:

We do not accept returns for a change of mind. Only items with a major defect not described in the product listing or a hidden flaw can be requested for return within 7 days of receipt.

Please contact us before sending anything. Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at maisondesbraves@gmail.com so we can find a suitable solution.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved or denied. If approved, the refund will be made to your original payment method within a maximum of 30 business days. The processing time from your bank or payment provider may add a few extra days.